Overview
ioTORQ ensures that users receive important alert notifications without being overwhelmed by excessive emails. The system follows a notification suppression mechanism to manage how often notifications are sent for ongoing alerts.
How Alerts Are Sent
First-Time Alerts: When an alert is triggered for the first time, ioTORQ immediately sends a notification to inform the user.
Ongoing Alerts: If the alert condition persists (e.g., every hour), ioTORQ does not send notifications repeatedly. Instead, it waits 3 full calendar days before sending a reminder that the alert is ongoing.
Independent of Evaluation Frequency: The alert notification timing does not depend on how often the system checks for alerts. Even if the condition is evaluated multiple times per hour, the system follows the 3-day rule for notifications.
Example
Let’s say an alert is triggered at 1:00 AM on Monday and remains active for the next few hours.
Here’s how ioTORQ will handle notifications :
Time | Alert Status | Will ioTORQ Send a Notification? |
Monday, 1:00 AM | Alert triggered | ✅ Yes (First notification sent) |
Monday, 2:00 AM | Alert still active | ❌ No (Notification suppressed) |
Monday, 3:00 AM | Alert still active | ❌ No (Notification suppressed) |
Tuesday, 1:00 AM | Alert still active | ❌ No (Still within 3-day window) |
Thursday, 1:00 AM | Alert still active | ✅ Yes (3 days passed, new notification sent) |