Alert Notification Behavior

Overview

ioTORQ ensures that users receive important alert notifications without being overwhelmed by excessive emails. The system follows a notification suppression mechanism to manage how often notifications are sent for ongoing alerts.

How Alerts Are Sent

• First-Time Alerts: When an alert is triggered for the first time, ioTORQ immediately sends a notification to inform the user.
• Ongoing Alerts: If the alert condition persists (e.g., every hour), ioTORQ does not send notifications repeatedly. Instead, it waits 3 full calendar days before sending a reminder that the alert is ongoing.
• Independent of Evaluation Frequency: The alert notification timing does not depend on how often the system checks for alerts. Even if the condition is evaluated multiple times per hour, the system follows the 3-day rule for notifications.

Example 

Let’s say an alert is triggered at 1:00 AM on Monday and remains active for the next few hours.

Here’s how ioTORQ will handle notifications :