Alerts can be assigned a cause to document why an alert occurred. By assigning causes to alerts, you can categorize and analyze alert patterns over time.
Create Alert Causes and Categories
Navigate to the Organization page and access the Alert Causes tab to create alert causes and categories.
Organizational Hierarchy
Causes and categories are inherited from parent organizations. This allows you to:
Define general causes at top-level organizations (e.g., "Power Outage", "Network Issue")
Define more specific causes in child organizations (e.g., "HVAC Sensor Failure")
This hierarchical approach ensures consistency across your organization while allowing customization where needed.
Enable Cause Reporting on Alert Manager
Once causes and categories have been defined, enable cause reporting on the Alert Manager page. This allows you to assign causes to alerts triggered by this alert manager.
Assign a Cause to an Alert
For alerts associated with an alert manager that has cause reporting enabled, you can assign a cause on the alert page.
After clicking Add Cause (or Edit Cause if already assigned), a dialog appears with:
Category: Select a category to filter available causes
Cause: Select the specific cause from the filtered list
Description (optional): Add additional context or notes
After clicking Save, the assigned cause displays on the alert page.
Roadmap & Future Capabilities
At this time, this feature focuses on cause collection and assignment. Enhanced reporting and analytics capabilities are planned for future releases.